Refund policy

Returns
We offer a 30 day return window, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You will also need your order number or proof of purchase. Opened returns that do not meet unused condition upon inspection are strictly enforced and subject to a restocking fee of up to 25%, or may be refused.

Starting a Return
All returns require authorization before shipment. Items sent back to us without first requesting a return will not be accepted.

To start a return, email us at support@shoppropolish.com with your order number and the item you want to return. We will reply with instructions on where and how to send your package.

Customers are responsible for return shipping costs. However, if the return is due to our mistake, such as sending you the wrong product, we will cover the return shipping costs completely.

Damages and Issues
Please inspect your order upon reception and contact us immediately at support@shoppropolish.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

We review each situation individually to decide the best path forward. We may ask for a clear photo of the damage or the incorrect product so we can verify the issue and determine whether a replacement or refund makes the most sense.

Replacements
When a replacement is approved, we will ship the replacement product to your original shipping address at no charge to you. Replacements are intended to resolve genuine shipping and manufacturing issues. We reserve the right to decline replacement requests that lack reasonable supporting evidence or show patterns of abuse.

Refunds
Once your return arrives and passes inspection, we will let you know if your refund is approved. If approved, you will be refunded on your original payment method. Please allow up to 10 business days for your bank or credit card company to post the funds to your statement.

Fraud Prevention
We take fairness seriously to protect both our customers and our business. Any suspicious, repetitive, or dishonest claims will be reviewed carefully and may be denied.